Help

Quick answers about orders, payment, returns and sizing.

Which payment methods are available?

mada, Visa, Mastercard, Apple Pay, instalments with Tabby and Tamara, and your store credit.

My payment failed — what now?

Your order stays reserved for 30 minutes. Retry from the order page with another card or method.

When will I get my refund?

Card refunds take 5–14 working days depending on your bank; store credit is added instantly.

Didn’t find your answer?

Open a support ticket and our team will reply here and in your notifications.