Delete your account and data

Option 1: inside the Tala app (buyers)

• Open the app and sign in.
• Go to Account → Terms & privacy → Delete my account.
• Confirm by entering the verification code sent to your phone or email.

Sellers: inside the Tala Vendor app

• Open the Tala Vendor app and sign in.
• Go to Account → Delete account.
• Confirm by entering the verification code sent to your phone.
• Deleting a store owner's account closes the store, archives its products so buyers no longer see them, and removes the team's access. Deletion is not possible while orders are in progress, a wallet balance is unpaid or a payout is pending — settle them, then try again.

Option 2: by email (buyers and sellers)

Send your request from the email or phone number on your account to projectsathr@gmail.com with the subject “Tala account deletion”, and say which app you use (Tala or Tala Vendor). We verify you own the account, carry out the deletion and confirm to you.

What happens when you delete

• You are signed out immediately and your sessions are revoked.
• Your phone number and email are removed from your account, and your notification devices and Google / Apple sign-in links are deleted.
• Deletion cannot be undone.

What we may keep

We keep order, invoice, payment and payout records for as long as accounting and tax rules require, and what is needed to resolve an open dispute or prevent fraud. For sellers, the store name, logo, description and bank details are removed on deletion, while financial records of past transactions may remain for the legal period. You can ask us to delete or mask your saved name and shipping addresses by writing to us.