Help
Quick answers about orders, payment, returns and sizing.
How long does an abaya take to make?
Most pieces are made to order within 3–7 working days depending on the house; the expected date is shown on the order page.
How do I track my order?
Open the order from "My orders" to see each production and shipping step, and the tracking number once shipped.
Can I change or cancel my order?
You can cancel for free before production starts. After that you can request a change or cancellation for the house to review; a cancellation fee may apply.
Which payment methods are available?
mada, Visa, Mastercard, Apple Pay, instalments with Tabby and Tamara, and your store credit.
My payment failed — what now?
Your order stays reserved for 30 minutes. Retry from the order page with another card or method.
When will I get my refund?
Card refunds take 5–14 working days depending on your bank; store credit is added instantly.
How long do I have to return?
14 days from delivery for ready-made pieces in their original condition.
Who pays for the return shipping?
If the house made a mistake or the piece is defective, the house pays; otherwise the pickup fee is deducted from your refund.
Can I get store credit instead of cash?
Yes — and the house may offer more in store credit than the cash refund.
How do I pick the right size?
Use the size guide on the product page, or save your measurements in your profile so the app suggests a size.
How do I delete my account?
Settings → Privacy → Delete account; you will be asked for a verification code.
How do I get a copy of my data?
Settings → Privacy → Download my data, once every 24 hours.
Didn’t find your answer?
Open a support ticket and our team will reply here and in your notifications.
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